You must pick up your cupcakes at your selected pick up time. We DO NOT OFFER REFUNDS for missed pickups. If you miss your pick up and can’t get to another one on the same day, as a ONE-TIME courtesy, please do the following: email firstname.lastname@example.org the same day as your missed pickup (Please NO PHONE CALLS for missed pickups) List your name and your order. (Check our pick up dates/times) Pick up your cakes at our bakery in Kaysville on the next business day (590 N Kays Drive #112, Kaysville, UT 84037). Please do not show up to the bakery without contacting us the day of missed pickup. Your cupcakes are not guaranteed if you have not emailed us and heard back. Thanks!